We offer multiple convenient contact channels so you can reach us even with intermittent connectivity. WhatsApp and Telegram are preferred for quick chat-based help, while SMS and phone calls are available for urgent or voice-based assistance. Our team is trained to assist with Mobile Money flows and can provide step-by-step support when needed.
When contacting support, include your registered phone number and any transaction reference to speed up verification. We maintain strict confidentiality during all communications and verify account ownership before discussing sensitive details. Our agents will explain any steps clearly and provide confirmation once an issue is resolved.
Common inquiries include how to deposit with Unitel Money, how to withdraw Aviator winnings and how to recover an account. We provide step-by-step instructions and can escalate issues to technical teams if needed. Our knowledge base and FAQ cover many scenarios and are useful for quick self-help.
For transaction problems, supply your deposit or withdrawal reference and the approximate time of the transaction. This allows us to trace and confirm status with payment providers. We also assist with bonus queries, tournament clarifications and general account settings.
Reach us on WhatsApp, Telegram or call for immediate assistance with deposits or withdrawals.
To deposit with Unitel Money, open the wallet section, choose Unitel and follow the on-screen instructions to send the specified amount. Confirm the deposit in your Unitel Money app or via USSD depending on your setup. Most Unitel deposits are credited instantly while some agent-based flows may require additional confirmation.
If you encounter a delay, capture the transaction reference and contact support with the reference and timestamp. Our agents will liaise with the payment provider to trace the transfer and ensure funds are applied. We advise confirming the deposit details carefully before sending to avoid mismatches.
To withdraw, open your wallet, choose a withdrawal method and enter the amount. Mobile Money withdrawals are typically completed in under 15 minutes and USDT transfers are fast depending on the blockchain. For larger amounts, we may require identity verification for security and compliance before processing the request.
If you experience any unexpected delay, contact support with the withdrawal reference so we can investigate. We provide clear status updates and will resolve processing issues in coordination with payment providers. Our aim is to process legitimate withdrawal requests quickly and securely.
| Method | Typical Time | Notes |
|---|---|---|
| Mobile Money | <15 minutes | Fast and local |
| USDT | Minutes | Network fees may apply |
| Bank/Card | Up to 24 hours | Dependent on bank |
Contact us on WhatsApp or Telegram for immediate support. We are available 24/7.
We provide support through WhatsApp, Telegram, SMS and phone. Support works in English and Portuguese and is available 24/7. Typical response time is under 5 minutes for chat channels.
Gather your deposit reference and contact support with the timestamp and amount. Our agents will trace the transaction and liaise with the payment provider to resolve the issue. Provide as much information as possible to speed resolution.
Yes. Support will guide you through document submission and verification steps if required for larger withdrawals or account security. All documents are handled securely and in compliance with data protection standards.
